May 2025 - Dec 2025
Core problem
This project re-imagined Toyota’s internal employee vehicle benefit platform, used by team members to buy or lease cars through configurable options and flexible payments. The existing system suffered from slow end-to-end lease flows, poor task prioritisation, high information density, and an interface that felt inconsistent with Toyota’s brand, leading to cognitive overload and inefficiency for repeat users.
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Results and Impact
Reduced the car configurator flow from 8 steps to 5, resulting in a ~30% reduction in time required to complete a car lease.
Brought visual and interaction consistency across the platform, in line with Toyota’s brand guidelines.
Designed a clear, task-focused dashboard so users know exactly what to do next.